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Seat Unique provides official VIP tickets, hospitality and private box packages for upcoming pop concerts. We are thrilled to extend fan access to VIP concert experiences at UK arenas and stadiums including AO Arena Manchester, Utilita Arena Birmingham, First Direct Arena Leeds and Tottenham Hotspur Stadium, to name just a few. From Harry Styles to Olly Murs, watch iconic pop artists perform from the best seats in the house with official premium concert tickets.

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Upcoming football fixtures
Seat Unique provides official football hospitality for Premier League, UEFA Champions League, UEFA Europa League and FA Cup fixtures. We are working with some of the biggest clubs in the world, including Arsenal, <a href="https://www.seatunique.com/sport-tickets/football/liverpool-fc-tickets">Liverpool</a>, Man City and Man United to increase fan access to VIP Matchday Experiences at iconic football stadiums such as Anfield, Etihad Stadium, and Old Trafford. To watch world-famous teams from premium seats, check out our available football hospitality tickets.

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Football

Seat Unique provides official hospitality for major horse racing fixtures including the St Leger, Grand National, Royal Ascot and Cheltenham Festival. We are working with world famous racecourses such as Doncaster Racecourse, Newcastle Racecourse, Chester Racecourse and York Racecourse to open up fan access to horse racing hospitality to all. To enjoy VIP treatment and watch the action from incredible trackside views, check out our available horse racing hospitality packages.

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Horse Racing

Seat Unique provides official cricket hospitality for major tournament fixtures including the Cricket World Cup, T20 World Cup, The Ashes Series, ODI’s, Champions League Twenty20, World Test Championship and County Championship. We are working with world prestigious clubs like Hampshire Cricket to open up fan access to VIP Matchday Experiences at iconic cricket grounds such as Utilita Bowl, Kia Oval and Old Trafford Cricket Ground. To enjoy an unforgettable day of sporting action, check out our available cricket hospitality tickets.

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Cricket

Seat Unique provides official hospitality and debenture tickets for major tennis tournaments, including Wimbledon, Cinch Championships, The Boodles, Tennis Classics at Hurlingham and Champions Tennis. We are delighted to open up access to VIP experiences at the world’s most prestigious tennis clubs such as the All England Club, The Queen’s Club and the Hurlingham Club. To watch world-class players from premium seats and enjoy the VIP treatment, check out our available tennis hospitality packages.

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Tennis

Seat Unique provides official motorsport hospitality for the biggest motor races in the world, including: British Formula 1 Grand Prix, Abu Dhabi Formula 1 Grand Prix, Monaco Formula 1 Grand Prix, Goodwood Festival of Speed, British Moto GP and Formula E. We are thrilled to open up access to VIP experience at famous race tracks such as the Silverstone Circuit, Yas Marina Circuit and Circuit de Monaco. To witness world-class racing drivers from premium seats and enjoy the VIP treatment, check out our luxury hospitality packages for motorsport events.

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Motorsport

Seat Unique provides official rugby hospitality for domestic and international tournament fixtures, including: the Dacia Magic Weekend and the Super League Grand Final. We are working with world institutions such as the Super League to extend fan access to VIP Matchday Experiences at iconic rugby stadiums such as St James' Park and Old Trafford. To watch world-class teams from premium seats, check out our available rugby hospitality packages.

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Rugby League

Seat Unique provides official rugby hospitality for domestic and international tournament fixtures, including: the Guinness Six Nations, and Autumn Nation Series. We are working with world-famous clubs such as the WRU, and Scottish Rugby to extend fan access to VIP Matchday Experiences at iconic rugby stadiums such as the Principality Stadium, BT Murrayfield, and Twickenham. To watch world-class teams from premium seats, check out our available rugby hospitality packages.

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Rugby Union

Seat Unique provides official VIP tickets, hospitality and private box packages for upcoming concerts. We are pleased to increase fan access to VIP concert experiences at some of the UK’s best music venues including AO Arena Manchester, Utilita Birmingham Arena and First Direct Arena Leeds, to name a few. From The 1975 to Alanis Morissette, watch pop rock bands and artists live from premium seats, with VIP concert tickets.

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Pop Rock

Seat Unique provides official hospitality for major golf tournaments such as the Betfred British Masters. We are delighted to increase access to VIP golf experiences, giving more fans the chance to watch world-class players from the best seats in the house. To enjoy an unforgettable day of golfing action, check out our available golf hospitality packages

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Golf

FINISHED

<h3>Ospreys history</h3>
The Ospreys are a professional rugby union team based in Wales. The team was formed in 2003 as a result of the merger between Neath RFC and Swasea RFC as part of the regional structure of Welsh rugby. The team competes in the United Rugby Championship and the European Rugby Champions Cup, showcasing their skills at both domestic and international levels.
The Ospreys play their home matches at Swansea.com Stadium. The team is affiliated with the Welsh Rugby Union, the governing body for rugby in Wales.
For the latest news, updates, and information about the Ospreys rugby team, you can visit their official website. The website provides news articles, match highlights, player profiles, and information about the team's community initiatives.
The Ospreys have a rich history and continue to be an important part of the rugby scene in Wales, representing the merged legacy of Neath RFC and Swansea RFC.
<h3>Ospreys stats & records</h3>
<h3>Championships & Titles</h3>
Celtic League / PRO12 Titles: The Ospreys have won four league titles, making them one of the most successful Welsh teams in the league:
2004–05: First team to win the title following the league’s rebranding.
2006–07: Their second title after a strong season.
2009–10: Third title, cementing their dominance in Welsh rugby.
2011–12: Fourth title, achieved with a thrilling final victory over Leinster.
<h3>European Competitions</h3>
Heineken Cup Appearances: The Ospreys have reached the quarterfinals on several occasions, though they have yet to progress beyond this stage. Despite not securing a European title, they’ve consistently competed against top European teams.
<h3>Notable Records and Stats</h3>
Biggest Victory: 68–8 vs Benetton (2007) in the PRO14, showcasing their offensive prowess.
Top Points Scorer: Dan Biggar, one of Wales’ top fly-halves, leads with more than 2,000 points scored for the Ospreys, a record set during his long career with the team.
Most Appearances: Alun Wyn Jones holds the record for the most appearances with over 250 games for the club. His leadership and skill have been central to the team’s success.
<h3>Player Milestones</h3>
Notable International Players: The Ospreys have been home to numerous Welsh internationals, including Shane Williams, Alun Wyn Jones, and Justin Tipuric, contributing significantly to both the team and Wales’ national success.
<h3>Ospreys Rivalries</h3>
The Ospreys have several key rivalries:
<h3>1. Scarlets</h3>
Known as the "West Wales Derby," the Ospreys' rivalry with the Scarlets is their most intense, driven by regional pride and a history of close, competitive games.
<h3>2. Cardiff Rugby</h3>
This rivalry reflects the traditional competition between South Wales regions, with both teams vying for dominance and showcasing top Welsh talent.
<h3>3. Dragons</h3>
Although the Ospreys have generally held an edge, games with the Dragons are significant for regional pride within Wales.
<h3>4. Irish Rivals (Munster & Leinster)</h3>
Ospreys also have intense rivalries with Munster and Leinster, especially after memorable encounters in the PRO12/Celtic League finals. These matchups are hard-fought and high-stakes.
<h3>Ospreys top scorers</h3>
<h3>1. Dan Biggar</h3>
Position: Fly-half
Points: Over 2,200 points
Biggar is the all-time top scorer for the Ospreys, known for his accuracy in kicking and playmaking abilities. He’s one of the most celebrated Welsh players to come through the Ospreys.
<h3>2. Shane Williams</h3>
Position: Wing
Points: Over 290 points
A Welsh rugby icon, Williams was known for his speed, agility, and try-scoring prowess, setting records during his time with the team.
<h3>3. James Hook</h3>
Position: Utility back (Fly-half, Centre, Full-back)
Points: Over 800 points
Hook was a versatile and reliable scorer for the Ospreys, known for his skill in multiple backline positions and for accumulating points through tries, conversions, and penalties.

2022/23 Terms & Conditions
Definitions
1. In these terms and conditions unless the context otherwise requires the following words shall have the following meanings: ‘Club’ means ‘Ospreys Rugby’ (registered as Ospreys Rugby Ltd – Company Number 4730479); ‘Ticket Office’ means the ‘Swansea.com Stadium Ticket Office, Landore, Swansea, SA1 2FA’; ‘Stadium’ means the ‘Swansea.com Stadium, Landore, Swansea, SA1 2FA’; and ‘Website’ means the club’s website; ‘http://www.ospreysrugby.com/’
Swansea.com Stadium Regulations
2. The Stadium regulations are automatically incorporated within these terms and conditions and are posted at various points around the Stadium and available on www.stadium.swanseacity.com.
Ospreys Rugby Match Fixtures
3. Fixtures are not guaranteed to take place on a particular day, particular time or any particular venue. All fixtures are subject to change, and the Club accepts no liability should a match be postponed or kick-off time be changed for whatever reason.
4. Season Members and all other supporters are solely responsible for keeping abreast of fixture changes or updates. However, in such situations, season and match tickets will remain valid for the re-scheduled fixture.
Concession
5. Concessions are granted ONLY when the following criteria are met by the applicant (please understand that relevant valid documentation will always be required by the Ticket Office): OAP - We have structured our OAP concession in accordance with the national retirement age of 65. OAP Concessions must be 65 or over on the 1st September 2022. U25 - Those under 25 years of age on 1st September 2022.
Supporters with Disabilities
6. Disabled supporters who are registered at the higher level of disability, when purchasing a season ticket for themselves, are entitled to secure (upon request) a complimentary season ticket for their carer. Proof of such disability will be required by the Ticket Office.
7. Ospreys Rugby invites families to bring Kids (under 16 years of age) with an accompanying full paying parent/guardian, for at least a £35(renewal)/ £50 (new) Season Membership Provided that the ratio of 1 adult to 4 children is not exceeded, and the full paying parent/guardian concerned accepts FULL responsibility for all children included in their party.
8. All families who were 2021/22 Season Members that had up to 4 children (under 16 years of age) accompanying a paying parent/guardian are eligible to renew their current seats for the 2022/23 season, provided all documentation and criteria are satisfied to the Ticket Office.
9. A birth certificate or passport may be required by Ticket Office staff to prove legitimate guardianship and age of the children concerned. All family applications must be submitted together & in person by all applicants involved (except at the sole discretion of Ospreys Rugby Management).
Sales Windows
10. Renewal - a renewal discount will be given to all previous Season Members who renew their 2021/22 Membership before Friday 1st July 2022, 5pm.
11. On the 29th July, 5pm – all seats that have not been repurchased for the 2022/23 season will be released for public sale.
Miscellaneous
12. All 2022/23 Ospreys Rugby Season Membership packages are valid for the 2022/23 Ospreys home regular season matches.
13. A Full Season Membership permits you to occupy the seat at the Stadium indicated on the Season Membership Card or such other alternative ticket of equivalent value as the Club may allocate to you at its discretion.
14. The Club reserves the right to play home matches at an alternative venue to the Swansea.com Stadium. Full Season Memberships will cover all home games whether at the Swansea.com Stadium or at an alternative venue.
15. In the event of a Season Membership card or ticket being lost or stolen, the season member shall inform the club immediately, a replacement card incurs a fee of £20 made payable to the club.
16. All seats currently allocated to all 2021/22 Season Members will not be released for individual re-sale until the 29th July 2022.
17. Should a Season Member wish to relocate their ticket, for any reason, to an alternative seat within the ground, they may do so by surrendering their Season Membership card to the Ticket Office and receiving a match ticket in the desired part of the ground. Please note that no refund will be granted when a lesser seat is requested, but an upgrade will be charged when higher category seats are requested). Please allow 48 hours’ notice prior to the fixture for such requests.
18. The Swansea.com Stadium seating plan for all Ospreys Rugby fixtures going forward can be found at www.ospreysrugby.com.
Key benefits of 2022/23 Full Season Membership
19. Gold, Silver & Bronze Seat Members - access to all regular season home games, Ospreys Membership Card, International ballot for autumn and 6 nations tickets, 10% discount for retail (in store only), X2 tickets for £5 for one game (excluding Scarlets), Free digital match day programme delivered via email and Seasonal Upgrade Offers to Hospitality
Priority Access for non season ticket Home and Away matches.
20. The Club does guarantee that the minimum number of fixtures contractually agreed (stated at 10 games) will be played at the Swansea.com Stadium.
21. Renewing Season Members of 2021/22 Season will have a renewal window between on sale date and 29th July 2022, 5pm.
22. All Ospreys Rugby Season Memberships and Match Ticket terms and conditions are valid at the time of printing and are subject to change at any time and all conditions are at the discretion of Ospreys Rugby.
23. The Ospreys will comply with the Data Protection Act 2018. All Members ‘opted out’ will only receive Service Emails.
24. If members wish to stay communicated to on all aspects/offers of the Membership the Member must be opted in. The onus is on the Member to ensure their contact information is correct and they are aware of their opt in status.
PART 1: COVID-19 Terms and Conditions
About1. These COVID-19 Terms and Conditions are in addition to our Standard Ticket Terms and Conditions (set out in Part 2 below) and apply to all Tickets applied for, purchased and/or allocated or transferred to, any Event at the Stadium during the period when the Government Rules and/or the Ospreys COVID-19 Rules are in force. 2. These COVID-19 Terms and Conditions should be read in conjunction with, and are incorporated into, our Standard Ticket Terms and Conditions.
3. Where there are any differences or inconsistencies between these COVID-19 Ticket Terms and Conditions and our Standard Ticket Terms and Conditions then these COVID-19 Ticket Terms and Conditions take precedence. They should be followed over the provisions in our Standard Ticket Terms and Conditions to the extent that they are different or conflict.
COVID-19 Acknowledgment
4. Whilst we are committed to ensuring the health and safety of spectators at each Event, it is not possible for us to completely eliminate the risk of COVID-19 at the Stadium. If you feel uncomfortable in attending the Event given the ongoing threat of COVID-19, including to your health and safety, you should not apply for, purchase, nor accept the allocation or transfer of, a Ticket.
5. If you are not prepared to comply with the Ticket Terms and Conditions, including these COVID-19 Terms and Conditions as may be varied by the Ospreys in accordance with clause 16 of these COVID-19 Terms and Conditions below, you should not apply for, purchase, nor accept the allocation or transfer of, a Ticket.
6. Before purchasing, applying for and/or being allocated or transferred a Ticket and before attending the Event, you must familiarise yourself with and comply with the latest Government Rules, the Ospreys COVID-19 Rules and the then applicable COVID-19 Terms and Conditions and Ground Regulations (regardless as to when you purchased, applied for and/or were allocated or transferred your Ticket).
7. By purchasing, applying for and/or being allocated or transferred a Ticket, you are acknowledging your consent to, and agree to abide by, the safety precautions and health and safety protocols that we adopt at the Stadium for a particular Event, which may include, but is not limited to, entry at a specific time, wearing of face coverings, lateral flow testing and non-invasive temperature checks, subject to any applicable exemption you have under the Government Rules, or as otherwise determined by the Ospreys. Wherever possible, we shall provide you with advance notice of the safety precautions and health and safety protocols at a particular Event on our website at ospreysrugby.com
8. Subject to any applicable exemption under the Government Rules, or as otherwise determined by the OSPREYS, failure to comply with any safety precautions and/or health and safety protocols referred to in clause 7 of these COVID-19 Terms and Conditions may result in you being denied entry to the Stadium or being required to leave the Stadium. We retain the right to refuse entry to the Stadium to any person that refuses to comply with such safety precautions and/or our health and safety protocols. If you are denied entry or required to leave the Stadium pursuant to this clause 8 of these COVID-19 Terms and Conditions you shall not be entitled to a refund and/or any other compensation.
9. If you are exempt from complying with the safety precautions and/or health and safety protocols referred to in clause 7 of these COVID-19 Terms and Conditions under the Government Rules, or as otherwise determined by the Ospreys, a steward or representative of the Ospreys may ask you to provide supporting information to validate such exemption (for example, an exemption card in respect of wearing of face coverings). It will be for the steward or representative of the OSPREYS to determine whether the supporting information provided is sufficient to validate the exemption relied on.
10. You should not attend any Event if: (i) you are displaying any COVID-19 symptoms; (ii) you are required to self-isolate or quarantine in accordance with Government Rules; and/or (iii) there are other Government Rules and/or Ospreys COVID-19 Rules that apply resulting in you not being able or permitted to travel to and/or attend the Event. In such circumstances, you may apply for a refund as set out at clause 12(c) of these COVID-19 Terms and Conditions.
11. You accept that personal arrangements including travel, accommodation or hospitality relating to the Event is entirely at your own risk and you shall not be entitled to any form of compensation from us in relation to such personal arrangements (for example, should you need to cancel them for any reason).
COVID-19 Potential Eventualities
12. By purchasing, applying for and/or being allocated or transferred a Ticket, you accept that the Event and/or your attendance at the Event may be subject to disruption (including at short notice) due to the impact of COVID-19, including, but not limited to, in the following circumstances, when the following terms shall apply:
(a) if an Event is cancelled or played behind closed doors without spectators present,
(b) if requirements under Government Rules and/or Ospreys COVID-19 Rules (for example, regarding social distancing) mean that we are unable to honour all of the Tickets purchased for that Event (for example, if we are required to increase the distance between different households or if additional restrictions are introduced which mean we are unable to have as many spectators at the Event as originally anticipated when the Tickets were sold), then we reserve the right upon written notice to you to cancel your Ticket, or if you have bought more than one Ticket under the same booking, all or some of your Tickets under the same booking (at the OSPREYS’s sole and absolute discretion). If we cancel any Ticket, we will refund you the amount you have paid for each Ticket that we have cancelled (up to a maximum of the face value of the Ticket) to the debit/credit card you used to make the original Ticket(s) purchase within 30 days of the date on which we notified you of the cancellation of your Ticket(s), subject to the debit/credit card being valid and in date. You are not required to contact us to receive a refund;
(c) if an Event is played with spectators present but you are unable to attend the Event due to your adherence to and compliance with the then applicable COVID-19 Terms and Conditions, the Ground Regulations, the Government Rules and/or the OSPREYS COVID-19 Rules (for example, due to the restrictions that apply in the location where you live or the fact that you are self-isolating or quarantining) (in each case a “Spectator Event”), you should contact us by sending an email to info@ospreysrugby.com as soon as possible before the Event is scheduled to take place and by no later than 10 days from any Spectator Event occurring in order to request a refund. You must provide satisfactory supporting information and evidence as reasonably requested by the OSPREYS to validate the occurrence of your Spectator Event. If we are satisfied (in our sole and absolute discretion) of the occurrence of your Spectator Event and providing that your request for a refund is received by the OSPREYS within the timescales set out in this clause 12(c), we will cancel your Ticket(s) and refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)) to the debit/credit card you used to make the original Ticket purchase within 30 days of the date on which we notified you of the cancellation of your Ticket(s), subject to the debit/credit card being valid and in date;
(d) if an Event is postponed and rescheduled for another date – we shall provide you with as much advance notice of any changes to an Event as possible on our website at www.ospreysrugby.com and via our social media channels. The Ticket for the original date of the Event will be valid for the rescheduled date of the same Event. If you are unable to attend the rescheduled date of the Event you should contact us by sending an email to info@ospreysrugby.com as soon as possible and by no later than 30 days following the announcement of the rescheduled date of the Event in order to request a refund. Providing that your request for a refund is received by the OSPREYS within the timescales set out in this clause 12(d), we will cancel your Ticket(s) and refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)) to the debit/credit card you used to make the original Ticket purchase within 30 days of the date on which you contacted us to request a refund, subject to the debit/credit card being valid and in date.
13. The OSPREYS’s liability for changing, postponing, cancelling or amending the Event and/or participation at the Event, or for material changes to an Event due to COVID-19, will be limited to the right to a refund as set out in these COVID-19 Terms and Conditions.
14. If you are entitled to a refund of a Ticket under these COVID-19 Terms and Conditions, you will be entitled to receive an amount up to a maximum amount of the face value of that Ticket. The OSPREYS shall not be responsible for, nor liable to refund, reimburse or otherwise compensate you for any administration, bookings or other fees that you paid in respect of the respective Ticket.
Variation
15. Given the evolving and unpredictable nature of the COVID-19 pandemic, it may be necessary for us (in our sole and absolute discretion) to vary these COVID-19 Terms and Conditions due to the impact of COVID-19 on the Event and/or those attending the Event (including, but not limited to, as a result of the application of the Government Rules and/or the OSPREYS COVID-19 Rules). Wherever possible we will provide you with as much advance notice of any changes as possible on our website at ospreysrugby.com
16. If we vary these COVID-19 Terms and Conditions in accordance with clause 16 of these COVID-19 Terms and Conditions and you cannot adhere or comply with the updated terms and conditions you should not purchase a Ticket. If you have already purchased a Ticket and you can no longer adhere or comply with the COVID-19 Terms and Conditions, you must not attend the Event and clause 12(c) above shall apply.
NHS Test and Trace
17. We must have the contact details of each person with a Ticket attending the Event in order to comply with NHS Test and Trace requirements, unless otherwise notified to you in writing by the OSPREYS. You shall be responsible for providing the contact details of yourself and each person that you apply, purchase, allocate or transfer a Ticket(s) for or to. Each person with a Ticket attending the Event must be able to confirm the contact details provided for such Ticket with acceptable photo ID on request, otherwise will not be permitted entry into the Stadium.
18. Any of your personal data collected through ticket purchasing for an Event, shall be processed by us in a manner that is compliant with relevant data protection legislation.
Digital Ticketing
19. In the event that digital ticketing is utilised for an Event, every person attending the Event will be required to have their own digital ticket on their own device. The only exceptions to this are for accompanied minors (those under the age of 18 where proof of age may be required) and/or for those people with accessibility requirements attending the Event with a companion. You will not be permitted to enter the Stadium using multiple Tickets on a single mobile device.

Terms and Conditions

Enjoy the ultimate rugby matchday experience and choose hospitality for Ospreys' final 2024/25 season at Swansea.com Stadium!
Choose from packages such as the Executive Lounge, the Nest or your very own Hospitality Box.
Our premium packages offer exclusive perks, including dedicated hospitality entrances, early lounge access and luxurious seating with panoramic pitch views. Enjoy gourmet dining options, from delectable one-course meals to indulgent two-course feasts, complimented by premium beverages from our pay bars. Engage in intimate pre-match Q&A sessions with Ospreys players and post-match discussions with Directors and the player of the match. Access the Ospreys digital match day programme for the latest updates and insights. Elevate your rugby experience with our unparalleled hospitality offerings.
Enjoy the ultimate rugby matchday experience and choose hospitality for Ospreys' final 2024/25 season at Swansea.com Stadium!
Secure your place via Seat Unique and have an incredible day at Swansea.com Stadium in the 2024/25 season. Get your hands on premium tickets and hospitality via our 24/7 secure site and guarantee your Ospreys tickets 2025 now.
<h3>What’s included in the Ospreys hospitality experience?</h3>
Choose from packages such as the Executive Lounge, the Nest or your very own hospitality Box.
Our premium packages offer exclusive perks, including VIP parking, dedicated hospitality entrances, and luxurious seating with panoramic pitch views.
Enjoy gourmet dining options, from delectable one-course meals to indulgent two-course feasts, complimented by premium beverages from our pay bars.
Engage in intimate pre-match Q&A sessions with Ospreys players and post-match discussions with Directors and the player of the match. Access the Ospreys digital match day programme for the latest updates and insights.
Elevate your rugby experience with our unparalleled hospitality offerings and have a day that you’ll never forget.
<h3>How to get Ospreys tickets</h3>
Seat Unique is proud to offer hospitality and premium packages for Ospreys. Simply select the package that you want to buy, and you’ll be able to buy securely in just three clicks.
<h3> </h3>

What’s included in the Ospreys hospitality experience?

Swansea.com Stadium

Ospreys v Hollywoodbets Sharks (VENUE TBC)

Ospreys v Cardiff (VENUE TBC)

Ospreys v Glasgow Warriors (VENUE TBC)

Ospreys v Ulster (VENUE TBC)

Ospreys v Scarlets (VENUE TBC)

Ospreys v Munster (VENUE TBC)

Ospreys v Dragons (VENUE TBC)

Ospreys v Emirates Lions (VENUE TBC)

Ospreys v Zebre Parma (VENUE TBC)

Book Ospreys hospitality tickets at Seat Unique for a try-worthy Rugby Union experience! Don't miss out - book Ospreys VIP tickets today.

Ospreys Hospitality 2025 | Ospreys Hospitality Tickets & VIP Box

Ospreys

<h2>Your privacy is the upmost importance to us</h2>
<h2> </h2>
Below is our privacy promise to you, and we ask that you read this carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us should you have any queries or concerns.
How this policy applies to you will depend on the way in which you interact with us. For example:
<ul>
 <li>If you purchase a ticket from us, we will use the information you provide us to fulfil both our, and the Event Partners (as defined in our terms of purchase) obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and</li>
 <li>When you browse our site and app, we use cookies to tailor your enjoyment of our site and hopefully provide you with an efficient and enjoyable browsing and shopping experience.</li>
</ul>
Each of the above is explained in more detail below.
 
<h3>1. Who we are</h3>
This website is operated by RMS Events Ltd (t/a Seat Unique), a private company limited by shares and registered in England and Wales with company number 11313999 having its registered office at 6-8 Greencoat Place, London, England, SW1P 1PL (hereinafter referred to as “we” , “us” , “Seat Unique” ).
Seat Unique is the trusted technological platform offering official premium access to live events.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
<h3>2. Our website</h3>
This privacy promise relates to your use of our website, www.seatunique.com.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
<h3>3. What information we have + where do we get it</h3>
There are various points during which we provide our products and services to you at which we may collect personal information. These include:
<ul>
 <li>When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.</li>
 <li>When you use our website or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see “Cookies” below.</li>
 <li>When you use a social media feature within our website or app, and you post to social media platforms, the social media site will provide us with some information about you.</li>
 <li>If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).</li>
</ul>
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website.
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
<ul>
 <li>your name, address and contact details</li>
 <li>date of birth</li>
 <li>billing and payment details</li>
 <li>details of any feedback you give us by phone, email, post or via social media your financial information (such as PayPal account details, or credit card or debit card information)</li>
 <li>your purchase history with us or (as relevant) your ticket listing history with us</li>
 <li>information you voluntarily give us when you contact our customer services team</li>
 <li>information about your visit to the website, including the url, clickstream to, through and from the website (including date and time), tickets or matches you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page</li>
 <li>technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, browser plug-in types and versions, and operating system and platform</li>
 <li>information collected from our websites and elsewhere across the internet through cookies, web beacons, pixel tags, device identifiers and other technologies including information about your shopping habits and preferences for more information, please see our <a href="https://file+.vscode-resource.vscode-cdn.net/cookies-policy" title="/cookies-policy">cookie policy</a></li>
 <li>information about the services we provide to you</li>
 <li>your account details, such as username, login details</li>
</ul>
This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.
In addition to the above, we use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
<h3>4. How we use your information and why</h3>
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
We use this personal information to:
<ul>
 <li>create and manage your account with us</li>
 <li>verify your identity</li>
 <li>provide goods and services to you</li>
 <li>to ensure the security of our and or Event Partners’ operations.</li>
 <li>marketing communications (including postal marketing; SMS; and/or e-mail marketing)</li>
 <li>customise our website and its content to your particular preferences</li>
 <li>notify you of any changes to our website or to our services that may affect you</li>
 <li>improve our services</li>
 <li>use as otherwise required by law or the requirements of a regulator.</li>
</ul>
The legal bases we may rely on include:
<ul>
 <li>consent: where you have given us clear consent for us to process your personal information or a specific purpose</li>
 <li>contract: we use your information when you enter into a contract with us (for example to buy a ticket) so we can process your order; take payment; and provide you with customer support.</li>
 <li>legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)</li>
 <li>legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)</li>
</ul>
<h3>5. Who we share your personal information with</h3>
Where it is in or legitimate interests to do so, or we have your consent, we may share personal information with a variety of the following categories as necessary:
<ul>
 <li>Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.</li>
 <li>We may share your information with our Event Partners (and in some cases their third-party service providers who perform services on their behalf) so that they can run the event, (where applicable) deliver tickets, and for other reasons described in their privacy policies.</li>
 <li>Third parties who provide goods and services purchased by you (e.g. ticket insurance or merchandise) so that they can process and fulfil your orders.</li>
 <li>Professional indemnity or other insurers.</li>
 <li>Third party postal or courier providers who assist us in delivering our postal marketing campaigns to you, or delivering documents related to a matter.</li>
 <li>Government agencies or other authorised bodies where permitted or required by law.</li>
 <li>Any successor to all or part of our business.</li>
</ul>
Please note that this list is non-exhaustive and there may be other examples where we need to share with other parties in order to provide Services as effectively as we can.
<h3>6. Cookies and similar technologies</h3>
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on the types of cookies we use on our website and how you can manage those cookies please refer to our <a href="https://file+.vscode-resource.vscode-cdn.net/cookies-policy" title="/cookies-policy">cookie policy</a> .
<h3>7. Marketing</h3>
We would like to send you information about our products and services and any upcoming events that we think may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
<ul>
 <li>contacting us at <a href="mailto:enquiries@seatunique.com" title="mailto:enquiries@seatunique.com">enquiries@seatunique.com</a></li>
 <li>using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts</li>
</ul>
It may take up to 10 days for this to take place.
For more information on your rights in relation to marketing, see 'Your rights’ below.
<h3>8. Your rights</h3>
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
<ul>
 <li>fair processing of information and transparency over how we use your use personal information</li>
 <li>access to your personal information and to certain other supplementary information that this Privacy Promise is already designed to address</li>
 <li>require us to correct any mistakes in your information which we hold</li>
 <li>require the erasure of personal information concerning you in certain situations</li>
 <li>receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations</li>
 <li>object at any time to processing of personal information concerning you for direct marketing</li>
 <li>object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you</li>
 <li>object in certain other situations to our continued processing of your personal information</li>
 <li>otherwise restrict our processing of your personal information in certain circumstances</li>
</ul>
If you would like to exercise any of those rights, please:
<ul>
 <li>email, call or write to us</li>
 <li>let us have enough information to identify you</li>
 <li>let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and</li>
 <li>let us know the information to which your request relates, including any account or reference numbers, if you have them</li>
</ul>
<h3>9. Keeping your personal information secure</h3>
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
<h3>10. How to complain</h3>
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at <a href="https://ico.org.uk/concerns/" title="https://ico.org.uk/concerns/">https://ico.org.uk/concerns/</a>.
<h3>11. Changes to this website privacy promise</h3>
This website privacy promise was published on 12 th October 2018.
We may make changes to this privacy promise from time to time. To ensure that you are always aware of how we use your personal information we will update this privacy promise from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Where it is practicable, we will notify you by email of any significant changes. However, we encourage you to review this privacy promise periodically to be informed of how we use your personal information.
<h3>12. How to contact us</h3>
If you have any questions about this privacy promise or want to exercise your rights set out in this privacy promise, please contact us by sending an email to <a href="mailto:enquiries@seatunique.com" title="mailto:enquiries@seatunique.com">enquiries@seatunique.com</a>.

Privacy Policy

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