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Frequently Asked Questions

Everything you need to know about buying hospitality packages and premium tickets at Seat Unique

How do I checkout?
How do I know if my order has been confirmed?
When and why do ticket and package prices change?
How do I know if my tickets/packages are e-tickets or physical tickets?
Is Seat Unique legitimate?
How can I pay for premium tickets and hospitality packages? What payment methods do you accept?
How can I change the delivery address on my order?
How do I create an account?
I’ve forgotten my password. How do I reset it?
How do I recover my username?
I’m having trouble accessing my Seat Unique account.
I’ve received a password reset email that I didn’t request. What should I do?
How do I update my account details?
Can I amend my booking?
Can I cancel my booking?
How do I sign up to the Seat Unique newsletter?
What is the benefit of having a Seat unique user account?
Do I need to create an account to book tickets through Seat Unique?
Can I see my order history in my account?
When can I expect to receive my tickets?
Are my tickets e-tickets or physical tickets?
What does order status mean?