Who are we

Seat Unique is dedicated to helping fans get VIP access to the best sports, music and cultural events. We’re proud to be the premium ticketing marketplace working with some of the biggest and most prestigious clubs in the world including the Welsh Rugby Union, Scottish Rugby Union, Hampshire Cricket and Manchester City FC.

We are experts in digital transformation. We provide clubs and venues with innovative technology that brings all aspects of the hospitality booking process online, improving the customer experience and giving fans 24/7 access to premium experiences.

Our brand partnerships have grown significantly over the past six months. We now exclusively power hospitality and premium ticket sales for eight domestic cricket clubs: Yorkshire Cricket, Lancashire Cricket, Hampshire Cricket, Durham Cricket, Gloucestershire Cricket, Leicestershire Cricket Derbyshire Cricket and Somerset Cricket. We also partner exclusively with York Racecourse, England Netball, Bristol Rovers, Forest Green, AFC Wimbledon, Leeds Rhinos & more.

Following the launch of our website in September 2019, we have received significant investment into our business. We are backed by former Wales and Lions captain Sam Warburton OBE (Brand Ambassador), and England Rugby Union legend Sir Clive Woodward OBE (Board Advisor).

Who we’re looking for

Seat Unique is in an exciting period of growth. With plans for international expansion, and a growing list of partners, we are looking for an exceptional CRM expert to join our fast-growing team. The successful candidate with use their experience in CRM to focus on planning, implementing and optimising the Seat Unique CRM strategy. This is a hands-on role where you will collaborate with other Seat Unique teams and agencies to design and implement solutions that increase customer lifetime value, retention, loyalty and acquisition.

You will require a proven track record in Customer Journey Management, Marketing Automation Technology and CRM to be successful in this role.

• 8+ years of experience in CRM
• Hand-on experience with Salesforce Pardot or Marketing Cloud or similar marketing automation tools including Adobe Campaign, Marketo etc.
• Hand-on experience with Salesforce or a similar CRM. 2+years Salesforce admin experience preferable & the ability to design & implement strategies and features.
• Significant experience in developing and delivering CRM strategy across multiple customer groups and journeys
• Working knowledge of email specific HTML/CSS and incorporating dynamic email assets
• Passion about the customer experience and driving customer success
• Excellent data, numerical and analytical skills. Proficient in analytics platforms such as Google Analytics.
• Ability to influence and inspire your team and peers, as well as having the confidence to influence decision making at boardroom level
• Be a confident communicator and be willing to influence through best practice and ROI
• Outstanding organisational skills; ability to manage and prioritise multiple projects
• Excellent written and presentation skills