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Términos y condiciones únicos de Seat

1. THE AGREEMENT

An agreement shall be deemed to be made under these TCCs set out herein between the Client (“you”) and Harlequins ("Us") when you have signed the Booking Form. These terms incorporate any special terms and conditions which may be displayed on our Website with respect to a particular Event. Please see the package brochure for particular details of each Package. Furthermore, any Event, which includes a entrance to Match are subject to our ticketing terms and consideration which can be found on our Website (insert ticketing link).

Both you and those on whose behalf you are booking shall act in compliance with, and be legally bound by, these TCCs at all times and you shall bring these terms promptly to the attention of any such third party for this purpose. Any changes to these TCCs must be agreed in writing by us.

2. PAYMENT

100% of the invoiced amount together with 100% of any VAT must be paid on/before the Due Date as set out in the Booking Form. Time for payment shall be of the essence. Payments must be made in cleared funds by the Due Date. If payment is not made, we reserve the right to cancel your booking without first informing you.

If the Booking Form is signed by both parties less than 30 days before the Event(s), payment is due in full on signature, unless otherwise agreed to by Us.

3. YOUR LIABILITY TO PAY THE TOTAL PRICE

If you fail to pay the Total Price in full by the Due Date as set out in the Booking Form, or you inform us of your intention to cancel your booking then, without prejudice to any other right or remedy available to us, we shall be entitled to cancel this Agreement and suspend provision of the Package (and if applicable, any further Packages to you) and you shall be liable to us for the Total Price in full and, save where otherwise agreed in writing by us, you shall not be entitled to a refund of any amounts already paid.

4. LATE PAYMENT

If you have not paid the Total Invoice Price by the relevant Due Date, we reserve the right to levy a “Late Payment Charge”, set at 10% of the Total Contract Value (Ex VAT). We also reserve the right to explore any / all other available options to recover funds.

5. CANCELLATION POLICY

Except where we offer, at our absolute discretion, an exchange or refund or resale, once you have signed the booking form you are obliged to pay the Total Price and are not entitled to a refund other than as set out in this paragraph 7 (Cancellation Policy):

You change your mind

If you are no longer able to attend the Event, then unfortunately no refunds will be made.

An Event is rescheduled

If we have to reschedule an event to another date or time, your booking will be valid for the rescheduled event. If you are unable to attend the rescheduled event and you have purchased a Single Event Hospitality Package, alternative Event/s will be offered in the first instance, although we will provide a full refund for the cost of the Package in respect of the affected Match. If you are unable to attend the rescheduled date and you are a Seasonal Hospitality Client, we are unable offer a pro rata refund.

A Match is cancelled

If the Package is for a Single Match, we will provide a full refund of the cost of the Package in respect of the affected Match. If your Package is for a season, such refund shall be calculated on a pro-rata basis.

Reduction in your group number

If your Package is for a number of guests, a reduction in the number of individuals in your party attending the Event will not result in any refunds.

Tickets Purchased When Date and Kick Off Time Are To Be Confirmed (TBC)

The purchaser has a period of 7 calendar days to notify the Club or Seat Unique if they are unable to attend the confirmed fixture

If the purchaser is unable to attend, they may request to transfer their booking to an alternative fixture, subject to availability

If no suitable alternative fixture is available, the purchaser may request a full refund within the 7-day window

Refunds will be issued within 60 days from notification

No refunds or fixture transfers will be available after the 7-day window has passed

While the Club will endeavor to confirm KO times once confirmed, they are not contractually obligated to, and the onus will be with the purchaser to do so

6. DATE/TIME CHANGE OF A MATCH

If for any reason the date and/or time of a match is altered after a Package has been purchased, it is your responsibility to ascertain the correct date and time of the fixture. We will use our reasonable endeavours to make this information available as soon as any changes have been made. We are under no obligation to give any form of recompense to anybody who misses a match due to a date and/or time change.

7. INSURANCE

It is your responsibility to adequately insure yourself against postponement or cancellation, for whatever reason, of the Event(s).

8. AVAILABILITY

All packages offered are subject to availability.

9. EXTRAS

All accounts or invoices for service and goods, which are not covered by an inclusive package price, will become due for payment within 7 days of receipt of the invoice.

10. EVENT INCLUSIONS

We will use our reasonable endeavours to provide the advertised package in the advertised location as is reasonably possible, including, but not limited to, timing, date and other arrangements. However, we reserve the right to alter or omit or amend any part of the Package (and where necessary, location) for the Event, where it is reasonable in all the circumstances to do so and where practical will notify you of the change.
11. YOUR REQUESTS TO ALTER THE PACKAGE

We will try to accommodate any suggested changes of the Package (for example, a request to increase a 3 course lunch to a 4course lunch). If you request additional extras we will let you the price of such extras and these will be added to your invoice. Any reduction in the package will not result in any refund to you.

12. WHAT'S NOT INCLUDED IN THE PACKAGE

Unless otherwise specified in the package literature, all transportation arrangements to and from the Events are not included in the Package. Please refer the sales literature for each Event for further details on what is included in a particular Package.

13. TICKETS

If you have purchased a Matchday Package, you will be sent digital tickets and a parking pass if required in advance of the matchday.

If you have a Seasonal Package, you will receive membership cards which will need to be presented for access on matchdays

Lost tickets

In the event of a ticket for entry into the hospitality areas being lost, damaged or misplaced by you or your guest(s) we are under no obligation to provide a duplicate ticket. We shall not be obliged to admit you or any of your guests who forget their tickets to the Event nor shall we be obliged to issue any other form of ticket for the Event unless you can provide adequate alternative evidence of identification to us.

Delivery of Match tickets to you

Single Match Tickets

Where possible we shall endeavour to send tickets 2-3 weeks prior to the Event.

Seasonal Tickets

Seasonal tickets are available via our e-ticketing system. This allows you to forward tickets to your guests in advance. All the information regarding this is sent out in advance of the season starting.

International Match Tickets

Tickets will be distributed via the Allianz Stadium Ticketing app, which all guests will need to download to access their match ticket.

If you are unable to attend a game, your hospitality places cannot be transferred to a different fixture.

Additional Hospitality Tickets at the Stoop

Seasonal members receive a 10% discount off the standard RRP for additional places in the lounge.

Early Booking is strongly recommended to secure availability.

Additional Hospitality tickets Big Game & Big Summer Kick off

Seasonal lounge members receive a 10% discount off the standard RRP for SOR hospitality places.

Seasonal private suite holders have the option to purchase additional match tickets at cost price should they wish to increase their current box capacity.

14. ERRORS

We reserve the right to correct any clerical or typographical errors made at any time.

15. OUR LIMIT OF LIABILITY TO YOU

Except in respect of death or personal injury caused by our negligence, or as expressly provided in these TCCs, and except where the Package is sold to you as a consumer (within the meaning of the Consumer Rights Act 2015), we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or any express terms of this Agreement, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the our negligence, its servants or agents or otherwise) which arise out of or in connection with your booking, and our entire liability under or in connection with this Agreement shall not exceed the Total Price.

If the Package is sold to you under a consumer transaction (as defined by the Consumer Protection from Unfair Trading Regulations 2008) your statutory rights are not affected by these TCCs.

16. INDEMNITY

You shall indemnify us in full against and hold us harmless from all claims, costs, damages, liabilities, expenses (including but not limited to legal expenses) demands and judgements awarded against or incurred or paid by us as a result of or in connection with any and all acts or omissions by you, your guests, your employees, your agents or your subcontractors including but not limited to acts or omissions at the Event and damage caused to the venue by you or your guests.

17. FORCE MAJEURE

Neither Party shall be in breach of this Agreement if performance of any of its obligations under this Agreement is prevented in full or in part or delayed by a Force Majeure Event, or otherwise liable to the other Party for any such failure or delay in performing such obligations, provided that the relevant affected Party shall: promptly upon becoming aware of the occurrence of the Force Majeure Event inform the other Party in writing, which notice shall contain details of the circumstances giving rise to the Force Majeure Event and its anticipated duration; take all reasonable steps to comply with the terms of this Agreement as fully and promptly as possible; and continue to perform its obligations under this Agreement to the extent possible during the period of the Force Majeure Event. Force Majeure event means any circumstance not within a Party's reasonable control including, without limitation:

acts of God, flood, drought, earthquake or other natural disaster;

epidemic or pandemic (including the current and any future outbreak of coronavirus/COVID-19 or similar diseases);

terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

nuclear, chemical or biological contamination or sonic boom;

any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;

collapse of buildings, fire, explosion or accident;

any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same Group as that party); and

interruption or failure of utility service not caused by the Club.

18. HEALTH AND SAFETY
You must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.

19. USE, CLEANING, MAINTENANCE C DAMAGE
a)

Our representative(s) may enter any reserved areas you have hired at any time during the specified times of use. They may also interrupt or terminate use of the reserved area at any time if they reasonably believe that the contents of the reserved area, structure of the stadium or safety of people are at risk or breach stadium terms.

We are responsible for reasonable cleaning and maintenance of the reserved area, although any damage will be charged back (at cost) to you.

You will be responsible for returning any hired area back to its original state, have all furniture and branding removed by the end your agreement, at your own cost. If you do not comply, the Club will appoint a 3rd party to remove any left over furniture and return the hired area to its original state, and will charge you for the service.

20. ENTIRE AGREEMENT

The Booking Form, these TCCs, our ticketing terms and conditions set out the entire agreement between you and us. They supersede any prior proposal, assurance, agreement, understanding or arrangement, whether oral or written, between you and us in relation to the specific bookings to which they apply. You do not rely on any statement assurance or understanding, which is not contained herein. If there is any ambiguity or conflict between the terms then a term contained in as document listed higher in the list shall have priority over one contained in a document lower in the list.

21. WAIVER AND SEVERABILITY

Should any part of these TCCs for any reason prove ineffective or unenforceable the validity of the remaining TCCs shall not be affected and shall been enforceable. No delay or omission on our part in exercising any right, power or remedy provided by law in compliance with these TCCs shall impair such right, power / remedy, or operate as a waiver.

22. CATERING

You agree that where relevant:

all catering facilities shall be provided only by us and /or the Official Caterer;

any alcohol served will be done so responsibly and in line with current legislation. Service of alcohol may be withdrawn at any time should it be deemed necessary in order to maintain these standards;

(and

to pay the Official Caterer (as appropriate) in line with invoice terms.

23. DIETARY REQUIREMENTS:

You must notify us at least three weeks before the Event takes place of any dietary requirements. With less than three weeks' notice, we will endeavour to grant your request, but it is not guaranteed. This may result in a change the advertised Package. There will be no partial refund for any necessary adjustments required at late notice.

24. DISABILITIES

If you or one of your guests, has a disability, and may require facilities that you are unsure we are able to provide, please contact us in advance so we can discuss the options.

25. NO PARTNERSHIP, AGENCY OR JOINT VENTURE

If, in making a booking with you, you are making arrangements on behalf of third parties the booking is subject to the condition that, except for our prior written consent, you shall not (nor authorise any third party to):

make any representation nor give any warranties on our behalf, or in our name nor incur or create any expense chargeable to, nor pledge our credit;

associate itself with us nor use nor allow anyone to use our name, logo or trademarks thereof including without limitation in the promotion or advertisement of any product or service;

allow to be done any act or think which will harm, misuse, bring into disrepute, impair or otherwise adversely affect the rights and interests (including goodwill) in our name, our logo, and/or our trademarks;

hold itself out to any third party as acting with the authority and/or as the agent or partner of ours;

represent that any hospitality, catering, ticket, travel, site/facility and/or any other arrangements provided under the booking are made by you or any person or entity other than us; and without limitation you acknowledge that this arrangement shall not constitute an agency, partnership, or joint venture.

26. THIRD PARTIES

For the purposes of the Contracts (Rights of Third Parties) Act 1999 and not withstanding any other provision of this Agreement, this Agreement is not entered into, and does not, give any person who is not a party to it any right to enforce any of its provisions. You hereby undertake to us that you will bring these TCCs to the attention of any third party for whom it is booking.

27. TERMINATION

Either party may terminate this Agreement immediately by written notice:

in the event of a material breach or significant non-observance or non-performance by the other party of this Agreement, which is not capable of remedy.

on the failure of the other party to remedy a material breach, significant non-observance or non-performance of this Agreement which is capable of remedy within 14 days of the specific breach.

if either party becomes insolvent or enters liquidation whether compulsory or voluntary or enters into any arrangement or composition for the benefit of its creditors or has any kind of receiver appointed or an administration order made in respect of it.

28. JURISDICTION

These TCCs are governed by and interpreted in accordance with the laws of England. Both parties irrevocably submit to the jurisdiction of the English courts.
29. COMPLAINT HANDLING POLICY

If are unhappy about any part of our service to you, please bring this to our attention immediately and we shall try and address the issue at the time. Alternatively, please contact us in writing, via hospitality@quins.co.uk.

30. DEFINITIONS

The following definitions apply in this Agreement:

Agreement means this agreement consisting of the Booking Form, these TCCs, our ticketing terms and consideration which can be found on our website;

Booking Form means the booking form set out overleaf;

Dates, Due Date, Event, Package, Special Conditions, Times, Total Price have the meanings set out opposite their names in the Booking Form;

Harlequins means Harlequin Football Club Limited and ("us", "we", "our" shall be construed accordingly);

Match means a sporting match at either the Stoop in Twickenham or Twickenham Stadium;

Official Caterer means Compass Group

Website means www.quins.co.uk.