Below is our privacy promise to you, and we ask that you read this carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us should you have any queries or concerns.
How this policy applies to you will depend on the way in which you interact with us. For example:
Each of the above is explained in more detail below.
This website is operated by RMS Events Ltd (t/a Seat Unique), a private company limited by shares and registered in England and Wales with company number 11313999 having its registered office at 2nd Floor, Three Tuns House, 109 Borough High Street, London SE1 1NL (hereinafter referred to as “we” , “us” , “Seat Unique” ).
Seat Unique is the trusted technological platform offering official premium access to live events.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
This privacy promise relates to your use of our website, www.seatunique.com.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
There are various points during which we provide our products and services to you at which we may collect personal information. These include:
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website.
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.
In addition to the above, we use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
We use this personal information to:
The legal bases we may rely on include:
Where it is in or legitimate interests to do so, or we have your consent, we may share personal information with a variety of the following categories as necessary:
Please note that this list is non-exhaustive and there may be other examples where we need to share with other parties in order to provide Services as effectively as we can.
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on the types of cookies we use on our website and how you can manage those cookies please refer to our cookie policy .
We would like to send you information about our products and services and any upcoming events that we think may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
It may take up to 10 days for this to take place.
For more information on your rights in relation to marketing, see 'Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.
This website privacy promise was published on 12 th October 2018.
We may make changes to this privacy promise from time to time. To ensure that you are always aware of how we use your personal information we will update this privacy promise from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Where it is practicable, we will notify you by email of any significant changes. However, we encourage you to review this privacy promise periodically to be informed of how we use your personal information.
If you have any questions about this privacy promise or want to exercise your rights set out in this privacy promise, please contact us by sending an email to [email protected].